FAQ On Ambulance Service Charges
Here are some frequently asked questions pertaining to charges incurred for the use of the ambulance service. Please click the links below to find out more information.
- Why is the hospital sending me a bill for ambulance service?
- Why was I billed $45 for ambulance service?
- Why was I billed $240 for ambulance service?
- What are the Special Exemption categories?
- Who decides if my ambulance use was medically necessary?
- What am I charged if an ambulance arrives to assist me and I decline transportation to the hospital by that ambulance?
- I received transportation by a service that appears to be an ambulance but the bill is substantially larger than the co-payment fees described above. Why?
- I received ambulance service along with another member of my family and both of us were charged the ambulance co-payment fee. Why?
- Does the ministry reimburse the cost of land and/or air ambulance transportation that originates outside of Ontario?
For More Information
Emergency Health Services Branch
5700 Yonge Street, 6th Floor
Toronto, Ontario
Canada M2M 4K5
Tel : 1-800-461-6431 (Toll-free in Ontario only)
Fax : 416-327-7911
Email : ehs.websitecontact@sdsx.moh.gov.on.ca
Call the ministry INFOline at 1-800-268-1154
(Toll-free in Ontario only)
In Toronto, call 416-314-5518
TTY 1-800-387-5559
Hours of operation : 8:30am - 5:00pm
Visit HealthyOntario.com for information on a wide variety of consumer health topics.
Essex-Windsor EMS provides presentations to schools and other community groups on emergency services, in addition to providing First Aid Coverage at Special Events. To request EMS at your Special Event, please complete our online Special Event Request Form at least two weeks in advance of your event. Questions? Email Us.
Essex-Windsor EMS offers a “Cool Aid” program. The “Cool Aid” program is a form which, once completed, is a way to help identify potential high-risk patients in emergency situations. The information on the form is used to assist paramedics in rendering the proper medical treatment if you are unable to communicate with them at the time of the emergency. It includes information about medical conditions, past history, current medications and allergies. There is also a provision for emergency contacts. Once you have completed the form it is to be placed on the front of your refrigerator with a magnet. To obtain a form(s) either open and print the form below or Email Us.





