COUNTY OF ESSEX ACCESSIBLE CUSTOMER SERVICE POLICY
The Accessibility Standards for Customer Service, Ontario Regulation O.R. 429/07 became law on January 1, 2008. It is the first accessibility standard under the Accessibility for Ontarians with Disabilities Act, 2005. This regulation is an important step to creating a barrier-free and accessible Ontario by 2025. Learn more about what customers can expect from us:
VENDOR ACCESSIBLE CUSTOMER SERVICE TRAINING REQUIREMENT
The Accessible Customer Service Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005 requires private sector businesses to be compliant by 2012, however if a vendor or service provider is delivering a service on behalf of a private sector organization, such as a municipality, they must be compliant by January 1, 2010.
The following items have been posted to provide vendors and service providers delivering services on behalf of the Corporation of the County of Essex access to accessible customer service training materials. Vendors and Service Providers are not obligated to use the resources posted below for delivering training to their staff, however, they are required to ensure their staff are trained on the Corporation of the County of Essex's Accessible Customer Service Policy #09-001. Service providers and vendors must sign the Accessible Customer Service Training Certificate prior to commencing any work for the County.
Training Resources as follows:
Should you have questions about the posted items above, contact us by email or by phone: Accessibility Coordinator 519-776-6441; TTY 1-877-624-4832.
COUNTY OF ESSEX WEB SITE ACCESSIBILITY STATEMENT
The Corporation of the County of Essex is committed to making its web site accessible to the largest possible audience, including individuals with disabilities.
If you use assistive technology and the format of any content on this web site interfers with your ability to access the information, please contact the County of Essex Accessibility Advisory Committee at:
Essex County Accessibility Advisory Committee
360 Fairview Avenue West, Suite 202
Essex, Ontario
N8M 1Y6
519-776-6441 Ext. 335
accessibility@countyofessex.on.ca
The Corporation of the County of Essex welcomes your feedback or comments on whether we are achieving our accessible customer service goals. Please submit your comments on the County of Essex Accessible Customer Service Complaint and Feedback Form which is available in Word format or PDF formats. This form may be submitted by:
Mail or deliver to:
County of Essex
Suite 202
360 Fairview Ave. W.
Essex, ON N8M 1Y6
Fax: 519-776-4455
Email: accessibility@countyofessex.on.ca
OR
you may wish to speak with a Department Head of the County of Essex:
Phone: 519-776-6441
TTY: 1-877-624-4832
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